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Unable To Update SSL Certificate

requiemzz

I needed to update the ssl certificate on y server and I went though all the steps but I cant access the web page now. I noticed in the logs i get the following:\ Caused by: java.io.FileNotFoundException: /opt/atlassian/jira/ssl/domain.com.jks (No such file or directory)

I do know that the jks file is there.

Accepted answers

Dirk Ronsmans

Hi @requiemzz ,

I'm wondering if you add a regular HTTP connector if that works (so non-SSL)?

This article for confluence (https://confluence.atlassian.com/confkb/tomcat-unable-to-the-find-keystore-1014666944.html) gave me the same ideas as I was thinking of, mainly the permissions.

Can you check whether the user who is starting your jira actually has permissions to view the file/directory? Maybe these got overwritten when you updated the file?

Also an extra space or so in your server.xml could be the culprit.

All comments

Dirk Ronsmans

Hi @requiemzz ,

I'm wondering if you add a regular HTTP connector if that works (so non-SSL)?

This article for confluence (https://confluence.atlassian.com/confkb/tomcat-unable-to-the-find-keystore-1014666944.html) gave me the same ideas as I was thinking of, mainly the permissions.

Can you check whether the user who is starting your jira actually has permissions to view the file/directory? Maybe these got overwritten when you updated the file?

Also an extra space or so in your server.xml could be the culprit.

requiemzz

I have a current certificate that is working but its about to expired I placed the jks file in the same location and gave it the same permissions. its in the /opt/atlassian/jira/ssl/

requiemzz

Had a typo in my jks file name

Dirk Ronsmans

Well that’s sort of an extra space

Good find!

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