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Emails to Customer via Automation for JIRA instead Service Desk

Humberto Gomes

Hi,

Using notifications via the Service desk, we have an option to send the emails to "Customers Involved"

ScreenHunter 1306.png

I want to replate the SD notifications by Automation for Jira to have more control over what to send and when to send.

I can select the "reporter" in the destination but can't find the option to send to all customers (reporter + Organization).

ScreenHunter 1307.png

Is this is an option, it's possible?

How can I replicate SD notification?

Thanks in advance.

Accepted answers

Hana Kučerová

Hi @Humberto Gomes ,

probably "Request participants" could work here - these are the users, with whom is the issue shared.

All comments

Hana Kučerová

Hi @Humberto Gomes ,

probably "Request participants" could work here - these are the users, with whom is the issue shared.

Dirk Ronsmans

Indeed, I would add reporter and request participants.

The customers involved is an alias for those users in the customer notifications.

Humberto Gomes

Solved

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