Send email to assignee when issue not updated for x mins

Question

I want to set an automation rule in jira servicedesk (cloud)

So that - when an issue has not been updated for more than x mins (eg 5 mins so I can test it) an email is sent to the assignee and participants

My attempt is attached - what have I done wrong?

Thank you

Jenny

Jenny Thompson_hud6yb · Answer

Incidentally, i just noticed you have <= -5m

i had >"5m"

so if a ticket has not been updated for more than 5 mins an email will be sent to the assignee - have i got the >5 incorrect?

I did copy your syntax as i thought mine must be wrong.

Jenny Thompson_hud6yb · Answer

Thanks Brittany.

I tried the above sql and changed a ticket where i was assignee - waited for 5 - 6 mins but it did not email me  :(

Brittany Wispell · Answer

Hey @Jenny Thompson

Try:

status != done and updated <= -5m

I am not sure how Automation for Jira handles the 'currentuser()' which thinking about might be the issue. The current user would be the user that is set to run the automation so it won't find a distinct user. You may need something a bit more complex here.

I'll do some research to see if I can sort something out and maybe in that time someone else might have a solution for you. :p

Regards,
Brittany