Jira Service Management Ticketing Handling

Cedrik Keviczky

Good Morning together,

 

i wanted to ask you if anybody can help me with some specific tasks, regarding our new Ticketing System which we have in place through Jira Service Management.

 

We recieve daily around 5-10 Mails which have to be manually flagged as finish, by one E-Mail address, those mails are some automatically generated Mails which some employees of us need, we have created a new Group and we manually move them into that group.

 

Is it possible to have those Mails automatically moved by the Mail address? 

 

and the 2nd Question i have is, is it possible to redflagg certain mail addresses to not recieve those mails in future ? 

 

Thank you.

 

KR

Cedrik

Brant Schroeder

@Cedrik Keviczky - Welcome to the community.

Question one. You should be able to use automation for Jira and on issue create use issue fields condition and check the reporter field condition is equal to or one of the email address then are coming from.  You can then transition them to finish.  By group I am guessing you mean an organization. You can use an automation to move them into an organization.   

The 2nd question.  There is no way to block emails https://jira.atlassian.com/browse/JSDCLOUD-3836 You can use your own email server and block them on that level.