Forwarded mail gets stuck in SD Autofilter

Olof Nysten_z2sv50

Hi,

I'm going live with our new JSM tomorrow and I still have one critical thing to figure out.

As the old ticketing system receives mail from 5 different mailboxes I have set up forwarding on the server side but the incoming mails get stuck in the SD autofilter as an autoreply.

I have entered the domains in the whitelist and added the addresses as customers but nothing seems to work.

Please help!!!

Angélica Luz

Hello @Olof Nysten,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same question.

Kind regards,
Angélica