Update custom field Priority

Ilidio Faria_7lo5fq

Hello People,

Since we are using Jira Cloud that we use in Priority

1- Critical

2- High

3-Medium

And in one project, at the midle of the project the customer decided that he wants the priority like

P1 - Show Stopper

P2 - Critical

P3 - High

How can I update the old tickets that only have Priority, with the new Custom Field (Priority 2). What we want is that in the old tickets appears, for example, Priority= "1- Critical" and Priority 2 = "P1 - Show Stopper"

Regards,

Ilídio

Nic Brough -Adaptavist-

You don't.

Cloud only has one priority list, and if you add your customer's priorities, you've got a problem in that you will have all six priorities showing for *everyone*

If you go off and use a different field for this one customer, and want to "translate" existing priority into it, then run a search for "project = X and priority = Y" and use bulk edit to set the new field based on the old one (you'll need to repeat the exercise for each different priority you have)