How to set reporter during create issue with Jira rest api?

Jennifer Yu - Admin

As I set using php to create Jira issue and assigned the value in php, moreover, the reporter in Jira Issue is still "Anonymous", please help.

$arr['reporter']=array('name'=>$_POST['email'],
'email'=>$_POST['email'],
'raiseOnBehalfOf'=>$_POST['email']);

"reporter":{"name":"abc@test.com","email":"abc@test.com","raiseOnBehalfOf":"abc@test.com"}

 

Angélica Luz

Hello @Jennifer Yu - Admin,

Welcome to Atlassian Community!

When creating tickets using API, the reporter is set on "raiseOnBehalfOf" which is the same field we use in the UI when creating a ticket.

curl --request POST \
--url 'https://xxxxx.atlassian.net/rest/servicedeskapi/request' \
--user 'xxxxx@domain.com:TOKEN' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"raiseOnBehalfOf":
"qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d69abfa3980ce712caae",
"serviceDeskId": "12",
"requestTypeId": "123",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac"
}
}'

Also, when creating the ticket using API we need to add the customer's accountId, which means that we can only create tickets for existing customers.

• Create customer request

Hope this helps!

Kind regards,
Angélica