Issue does not appear in jql results or dashboard

Question

Hi

We are constantly seeing this issue where users run a defined JQL filter, for example, let's say Project=abc and staus!=closed and severity =high, and it should return 5 issues, instead, it returns 4.

The same happens in the two-dimensional dashboard gadget, where the total critical issue in the given JQL shows only 4 instead of 5.

To fix this, as soon as I run project reindexing, JQL results will be updated. We don't want to run full background reindexing because the application will not be accessible to users.

Is there a way to figure out the root cause?

Nic Brough -Adaptavist- · Answer

How are you triggering the transition of the other issues?  It sounds like you may be using a script that does not re-index after the transition somehow.

Sysad · Answer

Hi @Nic Brough -Adaptavist-

Yes, we have a post function to update the status of a linked issue. Whenever the JSW issue is transitioned, its aligning JSD issue will be transitioned. Transitioning occurs across the workflow, from start to finish.

The issue of improper results is in issues of JSW and not for JSD.

Nic Brough -Adaptavist- · Answer

This suggests something is running which tries to set an issue status and either fails or does not index after doing it.

Do you have any scripts or automations that might be changing the status of issues?