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User Picker not working in JIRA Service Desk

Preston Warden

I am using a user picker for JIRA service desk, but it isn't allowing a drop down to be there for anyone other than agents.

It is changing from a "user picker" to a "text box" but doesn't accept any inputs. I've recreated the field. I reindexed. I changed global permissions, but nothing works.

I'm not sure what to do.

Accepted answers

Dirk Ronsmans

Hey @Preston Warden

Can you maybe provide a screenshot? That always helps me out to try and figure out what is going on.

Also could you show the details of the custom field you created? There should be searcher set there which might cause issues.

All comments

Dirk Ronsmans

Hey @Preston Warden

Can you maybe provide a screenshot? That always helps me out to try and figure out what is going on.

Also could you show the details of the custom field you created? There should be searcher set there which might cause issues.

Preston Warden

Here is what the "customer" sees:

MicrosoftTeams-image (41).png

Compared to what I see:

Dirk Ronsmans

I feel like this could be the same as here https://community.atlassian.com/t5/Jira-Service-Management/User-picker-field-on-portal/qaq-p/759907

makes sense that a customer cannot see in to your internal users unless they have permissions to share with anyone.

Preston Warden

Dirk,

This worked perfectly!

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