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Customer portal attchments

larias

Can a customer add an attachment in customer portal once a ticket has been submitted?

Accepted answers

Alexis Robert

Hi @larias ,

a customer can always access its requests in the portal, and then add a comment with an attachment after it was created.

You can access your requests on the portal, on the top right side.

Let me know if this helps,

--Alexis

All comments

Alexis Robert

Hi @larias ,

a customer can always access its requests in the portal, and then add a comment with an attachment after it was created.

You can access your requests on the portal, on the top right side.

Let me know if this helps,

--Alexis

Alexis Robert

By the way, to add an attachment you can drag and drop a file in the comment box as you can see here :

Screenshot 2021-03-03 at 16.20.53.png

larias

Thanks Alexia, appreciate the help.

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