Hi,
I just added a new status in the workflow of a ticket and i would like the customer who reported a ticket to receive an email notification when the ticket moves to this new status.
Any ideas?
Thanks
Look to Automation. For example...
trigger - issue transitioned
conditions - optional based on you needs
action - add comment and share with customer OR send email to Reporter. I prefer the first as the comment provides history
great, just figured it out. Thanks a lot
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