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Unable to login with recovery_admin in Jira when Jira connected with Crowd and Confluence

Muraleetharan Ramaraj

Hi,

I want to reset Jira-System-Administrator password or create a new Jira-System-Administrator account. I tried the below steps to login recovery_admin as user name and Jira123 as password in Jira, but login failed with "username and password are not correct". The below approach works fine when Jira installed alone.

1. Stop Jira with stop-jira.sh

2. Edit JVM_SUPPORT_RECOMMENDED_ARGS="-Datlassian.recovery.password=Jira123"

3. Start Jira with start-jira.sh

Can you please help me?

Accepted answers

Pavel Junek

Hi @Muraleetharan Ramaraj,

I think you will need to temporarily disconnect with Crowd to reset the password in Jira. It should be enough to change only the file JIRA/atlassian-jira/WEB-INF/classes/seraph-config.xml.

The full description of the settings can be found at Integrating Crowd with Atlassian Jira

Pavel

All comments

Pavel Junek

Hi @Muraleetharan Ramaraj,

I think you will need to temporarily disconnect with Crowd to reset the password in Jira. It should be enough to change only the file JIRA/atlassian-jira/WEB-INF/classes/seraph-config.xml.

The full description of the settings can be found at Integrating Crowd with Atlassian Jira

Pavel

Muraleetharan Ramaraj

Hi Pavel,

Excellent! Finally I have successfully update the Jira System Administrator password.

Thank you so much for your help!

Pavel Junek

Your welcome :-)

Can you please mark the answer as Accepted? It will help others to find out that this issue is resolved.

Thank you

Pavel

Lothilius

@Pavel Junek When you say "disconnect with Crowd" What do you mean exactly?

I have edited the seraph-config.xml file a few ways with no luck.

I'm running in to this same error after attempting to restore a backup from the cloud to a server "on prem" (AWS).

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