Use 2 calendars differents to the same request type

Carlos Ramirez_k2towh

I have 2 office that have differents time works, that use the same request types.

One office is from 8 am to 6 pm and the second is from 9 to 7.

I want to set the calendar of use for each request type depending of the origin.

I had created an organization for distinguish the users. I can create a rule when the issue is create and comply the condition for set the calendar for use, and for this I dont have any problem.

I dont know it there is an specific field for change the calendar for use.

 

 

Dave LIAO

@Carlos Ramirez - can you rephrase your question?

You can have separate SLAs that operate on different calendars based on specific criteria. Specific criteria could include the organization that the reporter is part of, like so:

reporter in organizationMembers(organizationName) -- where organizationName is the name of the organizations you care about.

Hope this helps!