Browse Project Permission is set.
Some agents have no issues. Other agents for some reason cannot @anyone in comments and cannot find other when they go to add them as watchers.
Strange - need some help. Can't ID why some are ok and others are not.
Hi tara. I think the problem might come from a global permission called Browse users and groups.
Some users may be into a group linked to that global permission, therefore they can tag sbdy. I suggest you add those who can't into a group who has this permission.
Tell me if it helped
Hi tara.tremelling@cerence.com ,
This is often because they are missing the global permission to do so.
To be able to @mention someone they require the Browse users and groups global permission
https://support.atlassian.com/jira-cloud-administration/docs/manage-global-permissions/
Yes, that was it. Although Atlassian Access should we think have enabled for all - we specifically added those groups and now they can.
Glad to see it worked Could you accept our answers please ?
Have a wonderful day ^^
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