While trying bulk change operating system field "resolution" is not visible?

Question

Hi Team,

Can someone look into this issue and help me out to resolve this.

Daniel Ebers · Answer

Hi @M Homeswara Reddy

assuming this is a one-off where you need to fix resolutions AND have paid third-party App "Script Runner" installed you can change resolutions, it is better explained here:
https://confluence.atlassian.com/jirakb/bulk-edit-resolutions-in-jira-server-321857142.html

Script Runner Method (third party add-on)

This is an alternate method to clear resolutions on tickets

* Install the Script Runner add-on
* Build a search for all issues that are using the user created unresolved status
* Save search as a filter
* Use the built-in script to set items in that filter to None
* Set the resolved status to the resolution you're intending to use

Regards,
Daniel

Nic Brough -Adaptavist- · Answer

You can get it into bulk edit, but you really really do not want to.

The bulk edit respects the screen setup for Edit issue.  So in theory, if you added resolution to that screen, you'd be able to use it in bulk edit.

But you don't want to do that because it will make every edit action resolve the issue, both your bulk edit and users just editing the issue normally while not intending to resolve it.  Resolution should never be put on an edit screen.  On top of that, you can't blank it out, so if you were trying to un-resolve issues with it, you can't (and you won't be able to undo any edit actions that resolve the issue)

Joshua Sneed Contegix · Answer

Hi M,

First, we are not Atlassian. This is the Atlassian Community, head to https://support.atlassian.com/contact/#/ for Atlassian support.

Second, you cannot bulk change the Resolution via Bulk Edit. You can change it by adding a transition from that status to itself. Include a post function on that transition to set the Resolution and then Bulk Transition the issues. Cheers!