Issue Security troubleshooting

Sysad

Hi Guys

I have a weird issue with my service desk project. When I have to add new issue security levels for the project and I did that, and when updating certain issue to a new security level I get an error on the top right in a banner fashion saying "You don't have the permissions to see the specified issue" 

But in the new security level, I have added 3 user groups, 2 project roles, out of which 1 role is project admins, and am part of it. When I explicitly search the issue using the right top search bar, I get "You can't see the issue, it may have been deleted or don't have permission to view it"

Just to troubleshoot, I have added myself to all 3 groups and 2 project roles. and still no luck.

 

I have checked status properties, and there are none defined, irrespective of issue status, when I change issue security, the same error repeats and the same happens when I bulk edit issue security, I can't see any, but when I do the right top search bar, I can see the issue.

 

FYI- I use a scripted listener to update issue security based on a dropdown field

Any insights? 

 

Sysad

Finally figured it out.

The issue is with the level ids. 

As I use the listener to update the security levels, I use level id to set security in the script. I tested this listener for project A, and when it worked without errors, I copied Project A's issue security schema and for Project B and updated the listener to include project A & B for create and update events.

As soon as the schema is copied and added to project B, level ids got updated for Project B and the listener works only for Project A level id's but not for changed ids in project B, hence the said issue.

I have updated the listener to include only project B, and I will copy the listener and update level id's if needed for another project or use the same listener if any other project in the future has issue security like project B.