How can I independently control the accessibility of Knowledge base and Confluence?

Question

Hi all,

I'm using Jira Service Management (Cloud).

Today I changed the accessibility setting of JSM as following so that the customers can access the knowledge base without signing in.

Jira Service Management Configuration

-> Customer permissions

-> Can customers access and send requests from the help center without logging in?

(After)   Yes
(Before) No

Then, I've confirmed that the accessibility to the Help Center has changed as desired.
On the other hand, the change has allowed all the users to access the original Confluence page including internal comments when users type the URL of the Confluence pages (for instance, https://DOMAIN.atlassian.net/wiki/spaces/KEY/overview). This is not desirable, even though there is no obvious link to the Confluence pages from the Help Center.

It looks like the accessibility to the Confluence is identical to that of each article in the Help Center, and I couldn't disable the accessibility of Confluence without changing that of Help Center.

How can I independently control the accessibility of articles of the Knowledge base in the Help Center and the original Confluence?

Yuta Komiya_1y2p56 · Answer

I'm sorry if I didn't tell my issue correctly, but what I want to do is to let anonymous access for the knowledge base enabled, while anonymous access for the confluence page disabled. And, the issue is that it seems the accessibility settings for those two (the knowledge base and confluence) are linked to each other.

Danyal Iqbal · Answer

The knowledge base space has its own permissions in confluence. Disable anonymous access for this space in confluence.

I dont see how someone could access the page without logging in if anonymoous acces is disabled in confluence.