nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JSM Next Gen | transitioned to "Work in Progress" when customer made a comment

Rodriguez, Jhon Ronald

Hi Community,

My automation doesn't work when my co-agent is the customer.

but in the normal customer, its pretty working.

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Hi @Rodriguez, Jhon Ronald

Seems like the creator & reporter fields are not matching the case when the Request is created by your co-agent. Can you double check it ?

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