Is it possible to use different system email templates for different projects?

Question

Hello,

Let's say i have Jira and Jira service desk. Is it possible to edit email template for system events like issuecreated or issuementioned, but only to use in separate projects?  As i understand as now you edit /atlassian-jira/WEB-INF/classes/templates/email/ , it affects all system projects. Or maybe someone found a plugin?  I looked, and basically all  does is creating custom templates for custom event, but not system events.

Thanks

Boris Berenberg - Atlas Authority · Answer

I would also add Notification Assistant for Jira

Nic Brough -Adaptavist- · Answer

No, the templates are used globally, not per project.

But you could add

#if $issue.getProject() == "xyz" ... #else ... #end

to them, or even use more clever logic

JimmyVanAU · Answer

Hi Brian,

If you're open to looking at marketplace apps, this is your best bet, for ease of troubleshooting and less work required during upgrades.

My two go to apps for solving this problem are:

https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=datacenter&tab=overview

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=datacenter&tab=overview

If you were to tackle it on your own, the 'simplest' way is probably to look at logic in the templates.

If project type = service desk, use this block, else use this block. That would get messy very quickly with multiple projects or variants. I'd recommend an app above if possible.

Cheers, Jimmy