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JIRA doesn't restart properly when the server is rebooted

Jason Yeung_2zffgc

Hi,

Periodically our JIRA server gets update patches (e.g. from Windows) and then rebooted. When the server comes up, JIRA doesn't come up. One of our networking people mentioned it is an add-on issue.

I was wondering are there log files available that I could check which identifies which add-on(s) could be causing the problem and the particular reason?

Sincerely,

Jason

Accepted answers

Martin Bayer _MoroSystems_ s_r_o__

Hi @Jason Yeung yes, start of the Jira is logged in atlassian-jira.log file which is stored in {jira_home}/log folder (https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html)

All comments

Martin Bayer _MoroSystems_ s_r_o__

Jason Yeung_2zffgc

Hi @Martin Bayer _MoroSystems_ s_r_o__ ,

Thanks for the info.

Sincerely,

Jason

Martin Bayer _MoroSystems_ s_r_o__

Hi @Jason Yeung , you're welcome. I hope you will have luck and your Jira instance will be started succesfully. If you need more help, feel free to search on Community or create new thread

Good luck

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