For customers belonging to more than one organization, all new requests are defaulted to be "Private".
Is it possible to have the share with setting defaulted to one of the organizations instead?
Hi @Peo Krook,
Yes, you can change the default setting:
Hope this helps,
- Manon
I'm sorry @Manon Soubies-Camy , but according to your screenshots the answer seems to be NO to my question.
My question was about customers belonging to MORE than one organization.
Is there any other option for me?
I am on Jira Server (but will migrate to cloud soon)
Like it was mentioned at the bottom of the screenshot of @Manon Soubies-Camy that would be a "no".
The system only knows who to share with if there is a single organisation. If multiple are available it will not be done automatically.
if you do migrate to Cloud eventually you could set up an automation rule there to auto edit the issue and set the Organisation field (on the issue) based on the user's email domain. It's a workaround but all you have right now.
You might want to launch this as a request on JAC (https://jira.atlassian.com/secure/Dashboard.jspa) or through a support request (https://support.atlassian.com/contact) to raise it as a suggestion for future development
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