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Automation works only a couple of times

arir

I have a very simple automation rule: when a linked issue is created, send email to reporter. Something weird happens, because it works only a couple of time and then just stops. There are no log entries in audit log, no error messages, nothing. Only thing which I have noticed is, that when publishing a change the rolling line stays circling over Rule succesfully published-icon. After that, when I recreate similar rule, it again works a couple of times and then stops. Any ideas?

Accepted answers

Manon Soubies-Camy

Hi @arir,

Can you check the rule's audit log? It will help us understand if you get an error or if just nothing happens.

Is it possible the rule is triggered by another one? If so, you need to check the "Allow rule trigger" option:

Capture d’écran 2021-02-25 à 13.45.31.png

Hope this helps,

- Manon

All comments

Manon Soubies-Camy

Hi @arir,

Can you check the rule's audit log? It will help us understand if you get an error or if just nothing happens.

Is it possible the rule is triggered by another one? If so, you need to check the "Allow rule trigger" option:

Capture d’écran 2021-02-25 à 13.45.31.png

Hope this helps,

- Manon

arir

Here's my audit log. After the successful execution of the rule, I did some text changes in the email to be sent. No errors, no nothing.

arir

Oh, and this is not triggered by another rule.

arir

Some more info: if I create a linked issue into another project in Service Management -project, the rule is executed ONCE, If I create another linked issue, the rule is not executed anymore. If I link an existing issue in another project, the rule is executed every time. I found a workaround: I activated the rule in destination projects, so those projects react to linked issue creation, not Service Management -project. A bit confusing, but now it works like I wanted.

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