We setup a company e-mail account to use for Jira Service Management ticketing (cloud). Most e-mails sent there get a ticket created in the project. Some are skipped. I check the in-box and the e-mail is there, but the ticket is not created.
Where are the logs that show the processing of e-mails?
Why are my boss's e-mails not creating tickets (same e-mails system as ticketing. Messages are usually forwarded, and it fails. When I forward the e-mail, it works)
