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Generate an automatic comment on a jira issue when there is new email conversation for jira issue

Hariharan Sukumar

Can the Jira issue comments be automatically updated whenever there is a mail conversation for the JIRA issue in the outlook? Since mostly the ticket updates been followed up thru email, we would like to add those email comments, or attach that mail in JIRA issue. Please do provide me the steps to perform the same. Thanks!

Accepted answers

KAGITHALA BABU ANVESH_z1zl10

Hello @Hariharan Sukumar ,

Please check the below link. and choose your Jira server version.

https://confluence.atlassian.com/adminjiraserver081/creating-issues-and-comments-from-email-970609409.html

Thanks.

All comments

KAGITHALA BABU ANVESH_z1zl10

Hello @Hariharan Sukumar ,

Please check the below link. and choose your Jira server version.

https://confluence.atlassian.com/adminjiraserver081/creating-issues-and-comments-from-email-970609409.html

Thanks.

Hariharan Sukumar

Hello @KAGITHALA BABU ANVESH

Thanks for sharing! I'll take a look at this link and get back for any queries.

And also could you please let me know is there any option to send email for the JIRA dashboards, say for example I've a query in the dashboard to pull the tickets having due today. I would like to send these tickets by email to my team. Is it possible to perform the same? Please do let me know for the steps to obtain this! Thanks!

Daniel Ebers

Hi @Hariharan Sukumar

first something organizational: it might be better to raise a new question which is not similar to the first one in a new thread, just to make sure it is seen.

Nonetheless, your ask is about an automated mail in terms of, let's say, a due date reminder for your team.

This is where filter subscriptions come in handy.
More details are in documentation to be found (Subscribe to search results):
https://support.atlassian.com/jira-core-cloud/docs/work-with-search-results/

You could give it a try if it meets your needs.
Regards,
Daniel

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