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Your Atlassian Cloud site is currently unavailable.

Yurii Hulianych

Our website is: https://xelonhelp.atlassian.net/

An error occurs when trying to access Jira Service Management:

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

I've checked Atlassian status: no errors(all is fine)

I also can't open a support case

Could someone assist me with this case asap?

Accepted answers

All comments

Jack Brickey

so is this a new site that you have yet to be able to connect to or was it working and now not? As you are on Free account you won't have access to Atlassian Support.

Yurii Hulianych

It was working and now not.

We have a paid account.

Yurii Hulianych

Issue solved

Nicola Campanelli

how did you solve it? I have the same error after a tens of working days

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