JSM Next Gen | adding request type that is not visible to customer

Question

Is it possible to create a request type that is not visible to customers?

same like the default Request type which is the Email request.

Ajay _view26_ · Accepted Answer

Hi @Rodriguez, Jhon Ronald

I dont think its possible as there is an open Jira Ticket

BR

Ajay

Jack Brickey · Accepted Answer

Yes. You can hide RTs from the portal or rather not expose them on the portal. Just ensure that the RT does not exist in any portal group. Project settings > portal settings > portal groups.