Comment as assignee automatically

Question

As soon my ticket gets assigned, I need to add a custom public comment/mail to my customer/reporter - by the assignee, acknowledging the ticket.

I've tried using automation for jira, but it only has the option to add comment as the rule actor - which would be fixed. I need the actor to be the assignee for the respective ticket.

Is there a way to do this? If not using automation for jira, then maybe scriptrunner? OR any other plugin/post function?

Leo_e8op2r · Answer

Hi @Himanshu Nanda,

I used below script in software project. but didn't give a shot on jsm so far. this may give you some idea to get started

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.comments.CommentManager

CommentManager commentManager = ComponentAccessor.getCommentManager()
def reporter = issue.getReporter().displayName
def assignee = issue?.getAssignee()

commentManager.create(issue, assignee,"Hello $reporter, this is test comment as assignee", false)

NOTE: This is a scriptrunner's post-function script

BR,

Leo

John Funk · Answer

Hi @Himanshu Nanda  - I can't imagine the system will let you post a comment in the name of someone else. That seems like it would violate some security ideas.