nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why my left navigation menu redirects me alwyas to "Issue" page?

Amruta Pelapkar

Hello,

I am facing problem with the left navigation menu items in service management. Whenever I click on any option from "Project Settings", it redirects me to "Issue" page for some option. How to check whether I have rights of "Agent" and "Administrator"?

I can see on "Project Details" page "Project Role" as "Project Lead" assigned to me.

What all permissions "Project Lead" has?

Accepted answers

Joseph Chung Yin

@Amruta Pelapkar -

For JSM(JSD) project, you need to be added to the "Administrators" role. A project lead should always be included as the Administrators role members of the project. In addition, a project lead should also be given with the Agent license.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@Amruta Pelapkar -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Amruta Pelapkar

Thanks @Joseph Chung Yin for this clarification. I am wondering, if I have admin access why I am not able to navigate to desired pages from left menu pane. I am not able to understand whether this is problem from my side or from JIra's side.

Because whenever I am trying to get into SLA it redirects me to Issue page.

And most for the left pane menu options, ask me to contact Administrator or page loading error (please refer below screenshot)

Any idea whether it's permission issue from my side or from Jira cloud side?

Joseph Chung Yin

@Amruta Pelapkar -

From the screenshot, it looks like you don't have JSM Agent license.

Best, Joseph

Amruta Pelapkar

Hi @Joseph Chung Yin , you have correctly caught that! I and my team didn't aware that my access got revoked. I checked with the IT team who manages the licensees and accesses, and found out that my access got revoked. Now they have restored it and it's now up and running.

I would like to know how you come to know that I don't have Agent license? because when I see "People" in project settings, as far as I know I am in "administrator" group.

Thanks for the help.

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