Hi,
Despite enabling and disabling the email notifications, i cannot receive any emails.
Can anyone help me?
Hi Fernando,
Welcome to the community!
Could you please provide more information about what notifications you are not receiving? Like if are service desk notifications, or issue updates notifications, or any other notification.
You mentioned that you already tried to enable and disabled it, did you follow the page below?
I strongly recommend checking the documentation above, follow the steps and perform the checks that are mentioned there.
Please give it a try and let me know how it goes.
Cheers,
Carlos
We performed a check on JIRA notification helper but it did not find issues despite any emails come to my inbox.
What we can do to troubleshoot this is to add another user in the same ticket as you, perform some action, and then check if at least the user will receive the email.
In case the user receives the email, we will know that the issue is probably related to your mailbox. Otherwise, probably there is some outgoing mail issue on your instance.
Also, could you please provide more information about what notifications you are not receiving? Like if are service desk notifications, or issue updates notifications, or any other notification.
Please, check the information above and let me know how it goes.
Hi Carlos,
Other watchers receive email notifications, but still im not receiving...
What do you think?
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