Getting the error as in the image here. The language is English and I have checked the details of Russian language issue.
Please help me in understanding the cause of this unknown error as I am new to Jira Service Desk.
Channa,
Could you check the atlassian-jira.log file at the time that you got the error?
That could get a more clear view on what the issue is here.
Hi @Laurens Coppens , I found the below error in the atlassian-jira.log file for the Project creation. A REST API call seems to have failed here. What could have caused this Exception..
2021-02-17 12:49:48,535 http-nio-8090-exec-14 ERROR kumar 769x511x1 1chgzto 117.192.138.156 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was createdjava.lang.RuntimeException: An error occurred while notifying that a project was createdat com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:395)at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:377)at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:347)at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)... 1 filtered
Another log snippet for the Project creation failure:
2021-02-17 12:49:48,504 http-nio-8090-exec-14 ERROR kumar 769x511x1 1chgzto 117.192.138.156 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being createdcom.querydsl.core.QueryException: Caught PSQLException for insert into "AO_B9A0F0_APPLIED_TEMPLATE" ("PROJECT_ID", "PROJECT_TEMPLATE_MODULE_KEY", "PROJECT_TEMPLATE_WEB_ITEM_KEY") values (?, ?, ?)at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)at com.querydsl.sql.Configuration.translate(Configuration.java:451)at com.querydsl.sql.dml.SQLInsertClause.executeWithKeys(SQLInsertClause.java:364)at com.querydsl.sql.dml.SQLInsertClause.executeWithKey(SQLInsertClause.java:172)at com.querydsl.sql.dml.SQLInsertClause.executeWithKey(SQLInsertClause.java:153)at com.atlassian.jira.projecttemplates.service.AppliedTemplateStorageImpl.lambda$add$0(AppliedTemplateStorageImpl.java:26)at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.lambda$execute$18(DatabaseAccessorImpl.java:55)at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.executeInternal(DefaultTransactionalExecutor.java:87)at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.lambda$execute$0(DefaultTransactionalExecutor.java:43)at com.atlassian.jira.database.DatabaseAccessorImpl.runInManagedTransaction(DatabaseAccessorImpl.java:131)... 2 filteredat java.lang.reflect.Method.invoke(Method.java:498)at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)at com.sun.proxy.$Proxy222.runInManagedTransaction(Unknown Source)... 2 filtered
Thanks for the logs.
I believe you might already have found this troubleshooting article: https://confluence.atlassian.com/jirakb/create-project-fails-with-unknown-error-in-jira-server-818580338.html
So i searched a bit deeper and it seems to look like the same issue as this person had: https://community.atlassian.com/t5/Jira-questions/We-couldn-t-create-your-project-due-to-an-unknown-error/qaq-p/192868
And the resolution to this issue can be found here: https://jira.atlassian.com/browse/JRASERVER-64886
If this doesn't help you, could you share your Jira version and Jira service desk/management version?
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