License renewal process

Glenn_1r0pf0

Hi JIRA,

 

I am currently testing the JIRA Cloud Service Management and we are planning to use it in substitute on our JIRA Local that is already expired.

I would like to ask if we purchase the license for (number of agents), what are the items included during the implementation?

Can you assist me on these items below?

1. Can we migrate the tickets only?
2. Can we recreate the JIRA configuration from the scratch from JIRA Local to JIRA cloud and create 1 Project as a sample based on the current configuration? (email,  workflows, fields/rules and etc.)
   

 

Thanks

Brant Schroeder

@Glenn 

If you purchase a plan then you will have access to Atlassian support.  They will be able to answer questions if you run into any issues while doing the migration.  There is great documentation that you can follow to help you through the process https://confluence.atlassian.com/cloud/migrate-from-jira-server-to-jira-cloud-972349848.html

In regards to the questions above, 

1. You would migrate the full project.  The issues in the project could then be migrated to another project and you could delete anything you are no longer interested in.

2. Yes you can setup a project from scratch and set it up like your current configuration.