Hi Guys, I have a customer interested in JSM Cloud asking me the following questions can you maybe help us here? * User Licencing * They will have 75 agent user/ 200 business approvers and 2500 end users. How much JSM/Jira licence do they have to pay yearly? For the same amount they will need SSO Access.* How are the costs calculated there? CMDB Insight* How is the licence for insight calculated? Per object? Customer wants to use it for Hardware and Software. CTI Integration* Possible? If yes how? BR Ali

* 75 Agents and 2500 Jira core or Software users, assuming your business approvers are set up as "customers" rather than Jira users * See https://www.atlassian.com/software/access/pricing (this does not care what type of users they are though, beyond "customers" being free) * By the number of people who have access to it * You need to explain "CTI" - what do conquer the island games have to do with this? Or cooling towers?

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Licence for JSM, Business Approvers, Insight, Connect

Ali Hamoudi

Hi Guys,

I have a customer interested in JSM Cloud asking me the following questions can you maybe help us here?

User Licencing

They will have 75 agent user/ 200 business approvers and 2500 end users. How much JSM/Jira licence do they have to pay yearly?

For the same amount they will need SSO Access.

How are the costs calculated there?

CMDB Insight

How is the licence for insight calculated? Per object? Customer wants to use it for Hardware and Software.

CTI Integration

Possible? If yes how?

Ali

Accepted answers

Nic Brough -Adaptavist-

75 Agents and 2500 Jira core or Software users, assuming your business approvers are set up as "customers" rather than Jira users
See https://www.atlassian.com/software/access/pricing (this does not care what type of users they are though, beyond "customers" being free)
By the number of people who have access to it
You need to explain "CTI" - what do conquer the island games have to do with this? Or cooling towers?

All comments

Nic Brough -Adaptavist-

75 Agents and 2500 Jira core or Software users, assuming your business approvers are set up as "customers" rather than Jira users
See https://www.atlassian.com/software/access/pricing (this does not care what type of users they are though, beyond "customers" being free)
By the number of people who have access to it
You need to explain "CTI" - what do conquer the island games have to do with this? Or cooling towers?

Ali Hamoudi

Hi Nic,

thx for your time and your answers.

CTI means an integration for the channel telephone, as far as I researched there is no current good solution for that in the JSM area.

BR
Ali

Nic Brough -Adaptavist-

Have a look in the marketplace, there are several apps you can add to Jira that handle telephony.

Dirk Ronsmans

Wanna clarify the Insight licensing to avoid something being read in to it.

By the number of people who have access to it

That would be the highest number of tier you have. (so for you that might be a 2500 tier of Core users)

As it is being integrated in to Cloud now tho it's a bit of a guess what will happen to the product in Q2 2021 as licensing goes.

Also you would need a definition of "End users" for those 2500. If you consider End Users as people that create tickets and request things they would also be customers (just like the business approvers). So make sure you define what the user needs to be able to do so you don't buy a 2500tier for customers (who are free)

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