Add existing Issues to an Epic (JIRA Service Desk)

Simon Snell

I see there are two Epic Link fields, one is short text and the other refers to an Epic.

I can create an Issue related to an Epic (and I can see the field Epic link).

But I cannot add the link to the Epic on an existing Issue - that Epic Link field does not appear on the detail view.

Any suggestions?

 

Angélica Luz

Hello Simon,

Thank you for reaching out to Atlassian Community!

The Epic issue type and the other Epic fields (color, link, status, name) are not added by default to Jira Service Management screens.

With this said, in order to link an Epic to an existing Service Management ticket, it’s necessary to add the field to the edit/view screen.

Please, go to Project settings > Screens.

On this page, click on the Edit icon and then click on the screen and add the Epic link field. 

Follow the same steps for all screens that you need this field to be visible.

Please, take your time to test and let us know if you have any other questions regarding this matter.

Kind regards,
Angélica