Comments getting posted multiple Times

Question

We are using JIRA Service Desk.We implemented a logic when Parent moves to Status A the corresponding Sub-Tasks also will move to certain Status say B.This is we have implemented using Workflow toolbox plugin in workflow post function, but the problem we are facing is that on transitioning to Status A there is a intermediate screen where we have to give some comment and those comment is getting posted on the parents more than once i.e. No of comments posted = One for parent task + Number of Subtasks. Say number of Sub-task are 3 so the total number of times the same comment is getting posted to the parent is 4 times.

I have also tried to implement the same logic using Script Runner Plugin but the end result is same.Can you please suggest what can we do to avoid this?

Parent.PNG

Sub-Task.PNG

Arijit Banerjee · Answer

I have attached the screenshot of the post function for both Parent and Subtask.Can you please help me undestand where I am going wrong.

PARENT

Parent.PNG

SUB-TASK

Sub-Task.PNG

Nic Brough -Adaptavist- · Answer

I think you need to take a close look at the post-functions you've got here - it's unclear what you have created, but clear that it's looping incorrectly, or calling the comment action in the wrong place.

Arijit Banerjee · Answer

Parent and Sub-Task are using different set of workflows and we are not trying to copy comments from parent to child.

I agree that on Subtask workflow we have a post function which is responsible to copy comment from child to parent but why do that get executed when i am not pushing the comment of parent to child?