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Connected Google Org no longer have access

Chad R_ytpb8c

I connected our Google Org to Jira, now I can no longer access jira or jira service center. Doesn’t matter whether I use my google account or the email and password it says I don’t have access. Can anyone help? I opened a support ticket and was told the cloud site had been deleted...

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Pramodh M

You could ask the Atlassian team to restore your instance if they have a backup!

Chad R_ytpb8c

Thanks for the suggestion but I can’t tell if it has been deleted or if I just don’t have access. According to my support ticket I tried to open it is gone forever, although I am not sure what would have facilitated the purge.

Pramodh M

Please navigate to admin.atlassian.com and see whether you can see the site you have created is present.

Based on that we can decide whether your site is deleted or not.

Thanks,
Pramodh

Chad R_ytpb8c

I have deteremined that we had two accounts at some point. One is deleted, the other is still active, but I have no access. When I go to admin.atlassian.com it asks me to create an organization. However, If I go to our helpdesk portal, it shows me a ticket that I submitted yesterday, but it only give me ticket creator access.

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