When I can read about the default options of service management.
For example, I want to know the default options for the "default notification scheme"
@Carlos Ramirez
The documentation is fairly vague and does not contain all of the configuration but here is what Atlassian has: https://support.atlassian.com/jira-cloud-administration/docs/default-configurations-for-jira-service-management/
I would also suggest going here https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management/
Everyone setup the application to work with their business processes. Understanding what and how the application can be configured will help you out. The getting started guide will help guide you through the different areas.
This is also a great guide to walk you through notifications https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/
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