How can I send comments from a linked issue to the customer?

Question

I have Jira Service Desk (server version).  Here is my scenario:

1. Customer enters a request in a Service Desk ProjectA. Issue1 is created in ProjectA.
2. We create a link from Issue1 to Issue2 in ProjectB.
3. We add comments to Issue2 in ProjectB.
4. Using Automation for Jira, I can have the comment in Issue2 copied to Issue1. However, I also want this comment shared with the customer on the request. Right now, it is only shared internally between issues.

Is there a way to do this using Automation for Jira or even Scriptrunner?

Kian Stack Mumo Systems · Accepted Answer

@Inayat Nahvi,

You can do that! When configuring your automation rule, expand the section for "More Options" on the comment action and check on the box for Share with customer.