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Notifications for moving issues from one column to another? Which One?

Matthew Oney

I have my Kanban workflow(Simplified) with an added column(Waiting) and a couple extra statuses in 'In Progress'.

I see the usual 'Notifications'

My Kanban Columns and Status

1) How do I let my boss know when an issue is 'Waiting' or 'Help' or a different status?

2) Which notification covers 'In Progress' and the columns?

I.E. I don't think my boss cares if something get's moved to 'To Do' or 'In Progress' but he does if it's sitting in 'Waiting.

Is there anyway to match the issues up closer to the Columns/Status?

Thank you!

Accepted answers

Trudy P Claspill

Hello @Matthew Oney

There is not a built in notification event that is for when a card changes columns or changes to a specific status.

Take a look at this article and see if it provides enough information for you to create an email notification as part of specific status changes.

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications-for-a-custom-event/

All comments

Trudy P Claspill

Hello @Matthew Oney

There is not a built in notification event that is for when a card changes columns or changes to a specific status.

Take a look at this article and see if it provides enough information for you to create an email notification as part of specific status changes.

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications-for-a-custom-event/

Jack Brickey

@Matthew Oney , if the standard notifications are not what you are looking for consider using Automation. This will allow you to do something like this...

trigger - issue transitions

Condition - field condition for status being one of x or y

Action - send email

Matthew Oney

Hey Trudy, I think I got this to work, but it was pretty tough trying to find the 'Post Functions' etc.

Can't believe there aren't notifications for transitions between columns in a Kanban board.

Thank you!!!

Matthew Oney

Hey Jack, thank you for the answer, hah, I'm still figuring all this out so I don't know what automation is.

Thank you for the response though!

Jack Brickey

glad to assist Matthew. The Community is a good place to get answers.

Trudy P Claspill

Columns on a board are just a visual representation of groupings of issue statuses. There is not a data element stored in the issue that indicates what column it is in on a board, as an issue can be shown on many boards all with different columns.

Trudy P Claspill

@Matthew Oney

Documentation for the automation feature

https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

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