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In Kanban board, some epics from other projects show, some don‘t. SAFe. Baffled.

Sascha A_ Carlin

Hi all.

I recently joined a new team/company and they use JIRA in a way I‘ve never seen before.

They have a JIRA project that has all the SAFe PI epics. They have other JIRA projects to for individual teams. One such team uses a Scrum board and a Kanban board in parallel in the same JIRA project.

Now, one project (ABC) has a ticket (ABC-1) that is linked to a SAFe epic (EP-1). This ticket cannot be seen in the Kanban board, even though it does show up if I view the filter the board is based on directly.

As soon as I link this ticket to an epic created in the same project (ABC-2), it shows in the Kanban board.

Even after assigning it and moving from the backlog to a swimlane, as soon as I link it to the SAFe epic EP-1, is vanishes from the board.

I must be overlooking something, but what?

Stay safe & thank you
Sascha

Accepted answers

All comments

John Funk

Hi Sascha - Welcome to the Atlassian Community!

Check the sub-filter of the board to see if it is further filter cards out.

Sascha A_ Carlin

Hi John,

I appreciate you chiming in!

By sub-filters you mean a Quick Filter? None are selected.

Cheers
Sascha

John Funk

No. Go to Board settings > General

At the bottom of the screen is a section called sub-filter

Sascha A_ Carlin

Ah, my bad.

No luck though, no sub-filters are set.

Daniel Ebers

Hi @Sascha A_ Carlin

to summarize if I understood it at all:

There is a project "EP" containing Epics.
There is a project "ABC" containing issues linked to project EP.

x) As soon as a link from project ABC to project EP is established the issue vanishes from the kanban board you created.
y) However, when an issue in ABC is linked to a second issue in ABC it won't vanish from the kanban board.

If this is understand correctly,
Does the card re-appear when the link is removed?
Have you tried creating a fresh kanban board if the problem appears also there?

Your JQL showed earlier is giving me strange results on my instance - but yet I am not sure if related at all.

Regards,
Daniel

Sascha A_ Carlin

Hi again. Thank you Daniel!

I was fiddling with this late at night until … it went away.

For the life of me, I cannot say what I did that ultimately helped

In case it crops up again, I will reopen this post here.

Thank you!

Rutger_fts3tk

Did you ever solve this? I seem to have a similar problem.

My org has Team A and Team B, each owning issues.

There's story A-01, linked to epic B-01, with the letters denoting the owning teams.

Team A looks at their Kanban board. The backlog nicely shows A-01. The board view doesn't.
I am guessing because the board's Swimlanes are configured based on Epics, and Team A does not own Epic B-01.

Can anyone confirm this is desired behaviour, or, better, suggest a fix?

Sascha A_ Carlin

I solved it, yes, but I cannot pinpoint the final step anymore.

From your problem, if you introduce swimlanes to a board, if would include an »other« swimlanes showing all issues it could not sort into one of the configured swimlanes.

Other than that, there might be a sub-filter telling to board to exclude issues assigned to a different team?

Rutger_fts3tk

Actually solved it by specifically including the Epic in my Filter query.

Although the Epic itself does not show on the board, it is now considered as a Swimlane.

Was this what you did, too?
Thx for your answer!

Sascha A_ Carlin

Hey, good to hear you solved your issue!

I cannot remember. This was three years ago :-)

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