Email Notification

Question

Good Morning,

I'm having problems with my account, that when the customer opens a request for a new ticket, my team is not receiving email notification.

the following error that presents me when I try to change the email: The domain claim could not be verified because you are not an organization administrator. DKIM validation failed for this domain.

Does anyone know what can be and could help me?

Att.

Angélica Luz · Answer

Hello Douglas,

Welcome to Atlassian Community!

Once you verify the domain as Elifcan mentioned, please, follow the steps from the documentation below to configure DKIM and SPF records:

Configure Jira Cloud to send emails on behalf of your domain

After that, you will be able to change the project email address, so customers and users will receive notifications from the custom domain.

Kind regards,
Angélica

Elifcan Cakmak · Answer

Hello

You can verify your domain like explained in the document:

https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organization-873871234.html

After you do this, check again if you have e-mail issues.

Regards,

Elifcan