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Why are email replies from Service Desk (Service Management) ends up in SPAM (customer side)?

AA_PH

We defined an email in service management

used sample customer emails to email to it

when we reply using service management

it goes to SPAM - on customer side

Accepted answers

Jack Brickey

This would be the spam filter on the customer’s side. The customer needs to whitelist the email address,

All comments

Jack Brickey

This would be the spam filter on the customer’s side. The customer needs to whitelist the email address,

AA_PH

Thanks Jack. But we tried in several sample "customer email" and all went to spam.

Nic Brough -Adaptavist-

There is no "but" here. Your customer needs to stop flagging valid emails as spam.

It's not Jira doing this, it doesn't even have any (anti)spam functions. Your client needs to fix their spam filters.

AA_PH

Hi Nic, what I mean here is... we've tested to several emails/various email provider (gmail, yahoo, icloud), all went to SPAM/JUNK.

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