Is there a less "independent" alternative to projects?

Juan Mateo Romero Rubiano

Hi all,

My company is checking Jira Service Management, and we need to have a single service desk for multiple "mini-companies". We don't want to use a project for each company because it turns into a related to the single mailbox for all projects, the mail requests that turns into incidents, and also the report creation is designed for each project individually.

Checking the Jira Service Service Management hierarchy we can see projects as the only structure that we can use. Because there is a field called Type, but it's used for the issue type, and the field Components but it is related to the equipment.

I am new in Jira, so please feel free to correct me if I am wrong in my understanding of the basics.

Mikael Sandberg

You could use components, see it as a way of sub categorize your project. The template populates the components as an example, but you can always change that. We use components to categorize our tickets, and it can be anything from access requests to peripheral requests.