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Screens in JIRA Software vs. in JIRA Service Desk

Leo Epstein

Hello,

Our "normal" users use JIRA to create issues about their problems.
They complain that the screens are too complicated for them.

What they really want to have is just a simple screen with only three or four fields like this is in the JIRA Service Desk for external customers.

Is it possible to make such screens in JIRA Software?

Regards
Leo

Accepted answers

Fazila Ashraf

Hi @Leo Epstein

Ofcourse, You can reduce the fields from the screens.

Are they complaining about the number of fields on the screen or the layout itself?

All comments

Fazila Ashraf

Hi @Leo Epstein

Ofcourse, You can reduce the fields from the screens.

Are they complaining about the number of fields on the screen or the layout itself?

Leo Epstein

Hi @Fazila Ashraf

Thanks you.

The "normal users" want to see only a couple of fields in their screen.

The "power users" - the people who make support - want to see more.

How can I do that?

Fazila Ashraf

@Leo Epstein , if the normal user is the reporter who creates the ticket, edits it , comments on it, you can simplify the create screen to have only few fields.

If the power users are the ones who works on the ticket, then you could have the additional fields during the status change transition screens.

Another option would be to add 'tabs' to the screen. Few fields in the main tab and the secondary list of fields in the additional tab.

Leo Epstein

@Fazila Ashraf
1. The power users want to see all the info available all the time without extra clicking for looking at the transition screens. So can I make one screen for power users and another one for normal users?

2. Also there are very many system fields on the screens. How can I put them to a new tab?

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