basic JSD (tag-based) automations?

Alex Gerulaitis_9or28t

On a fresh JSD (Jira Service Desk) test project (Enterprise Jira v8.13), how would I set up an automation like this?

1. When: Ticket created via incoming email
2. If: Sender's email address is "thermometer_555@hellonearth.com"
   ... and...
   Ticket subject contains "alert cleared"
3. Then:
   1. Assign ticket to "red team" assignment group
   2. Set ticket type: "incident"
   3. Set ticket priority: P6
   4. Set ticket status: "pending"
   5. Post a Slack notification to a specific channel (optional)

Please assume there's nothing set up in the project: no users, no automatons - i.e. we're starting from scratch.

Thank you!

P.S. I've poked around automations in the project and see nothing there about email addresses. Perhaps I need to first set up a "user" (requester) identity and then the condition would be "if user is 'thermometer555'" - but then I see nothing in the automation builder that would let me do this - there's only "User Type" but not "User ID":

In Zendesk I'd "tag" the user with a unique tag and then use that tag in an "if" condition. In JSD (or JSM), I don't see a way of doing this.

P.P.S. Spent a lot of time setting up such automations in Zendesk - just need a nudge in the right direction with Jira. Here is how this is normally done in Zendesk:

1. A user is created with a unique tag, say "thermometer555"
2. A "trigger" (aka event driven automation) is created based on the conditions listed above.

Benjamin Paton_yibbj0

Hey Alex, 

I suggest trying the new automation engine (Automation for Jira).

I have included a screenshot to give you an idea how I would go about the requirements you have specified

I hope that helps, 

Cheers, 

Ben.