Jira Service Desk - Salesforce Integration

Question

Hi,

My company uses a Jira Service Desk project as a support portal for our users. Users submit tickets for feature requests and bugs.

Is there any Salesforce integration for Jira Service Desk? Or a custom way to get the data from the service desk into Salesforce?

Thanks

Shubham Gupta_t2c9n6 · Answer

Hi @Abdul Rahman Siddiqui

Yes, this is doable using custom development and Sinergify - A Salesforce and & Jira connector can definitely help you with this.

I hope it helps!

Yamam Al Ghourani[ServiceRocket] · Answer

Hi Abdul Rahman,

Check out Connector for Salesforce & Jira! Here are some of the features the connector offers in addition to supporting JSD:

Features

* Bi-directional auto synchronization
* Automated workflows
* Aggregated comments
* Many-to-many associations
* Salesforce lightning enabled
* Quick View Panel and reporting features
* Jira cascading select lists
* Salesforce dependent picklists

Jack Brickey · Answer

please checkout the addon options in the Marketplace - salesforce-jira