All issues are Open in customer portal

Nicole Gray

In the customer portal search you can restrict the search results to All, Open, or Closed issues. 

All issues are showing up in Open, and none are returned in the search when the status is Closed. How do we fix this?

Our workflow has a Closed state and numerous issues are in the Closed state.

Geert_Graat

Hi,

Just a quick guess: do the issues in the Closed state maybe have an empty resolution? Because that would prevent them from showing up under the Closed issues.

Regards,

Geert