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How to Delete a Customer Jira Service Management (Cloud)?

Zack Niece

I've went to Settings from the Jira Service Management page. I don't see the options that Atlassian has explained in their 'how-to'. Any help on how to delete a customer would be appreciated since they seem to have made his task more difficult than it needed to be.

Accepted answers

Pieter Wouter Hartog

The following is for Jira Cloud with the 'enhanced user experience'

Just removing the customer from Project Settings - People didn't make it disappear from the Customers list in my JSM project.

After talking to Support, they gave me this answer which is what worked for me to remove a customer account:

Go to Settings - User management.
Select Products from the top navigation bar.
Select the Site name from the Sites and Products on the left hand side.
From the sidebar under Jira Service Management, select Portal customers.
Find the customer name you wish to delete -> more .
Select Delete account.

All comments

Alexis Robert

Hi @Zack Niece ,

there are a couple places where you can set (and then delete) a customer :

On admin.atlassian.com go to Jira Service Management and delete the customer
On your Jira Service Management project, click on Project Settings and then People and remove the customer

This should do the trick !

Let me know if this helps,

--Alexis

Zack Niece

I'm on the free tier (cloud). When I go to admin.atlassian.com I have to create a group and pay. Do I have to have an atlassian admin account in order to remove customers? That doesn't seem right.

On the project side, I was able to add/remove customers from groups, but I cannot remove the customer from the project. Once removed from the group, the name goes back to the default page.

Jack Brickey

no you do not. As Alexis indicated, if you have site admin permissions, just go to the User management > JSM page, find the user and revoke access. Don't delete them.

Pieter Wouter Hartog

The following is for Jira Cloud with the 'enhanced user experience'

Just removing the customer from Project Settings - People didn't make it disappear from the Customers list in my JSM project.

After talking to Support, they gave me this answer which is what worked for me to remove a customer account:

Go to Settings - User management.
Select Products from the top navigation bar.
Select the Site name from the Sites and Products on the left hand side.
From the sidebar under Jira Service Management, select Portal customers.
Find the customer name you wish to delete -> more .
Select Delete account.

Julius Zatroch

Hi Jack.

After migration from JSD Server to Jira SM Cloud (via Atlassian migration addon) we see all customers in all cloud projects...

There is no option to delete it from project, there are no customers under Project>People....

Your comments are from 2021, mazbe Atlassian changes Jira SM Cloud last year....

unknown

thanks this is exactly what I needed.

Arkadiusz Olejniczak

We have the same problem. After migratiom from JSD Server to JIRA SM Cloud, we see all customers... And we want to delete some old and not active customers.

Ines_dqzspn

Thanks, Pieter! You resolved a mystery :-)

Anónimo

Hi!

It deletes from all Portals of JSM, but how to delete from one portal (The user deleted from one portal should be a user from other portal still)?

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