nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to add a service

Phil Tull

I am testing with Jira Service Management (cloud). I am adding a second "service" and I use the Create Service button, fill in the information, and click Create.

It returns "We couldn't create your service. Check your connection and try again."

I tried multiple browsers. I even created another test project, still get the same error.

Accepted answers

All comments

Jack Brickey

Hi Phil, where are you trying to add a Service and what service?

Phil Tull

Where: I go to Projects. Select my project. Go to Services. Click on Create Service.

What service: I created "Email" as my first service. This worked. I go to create "Test" as a second service, but no matter what I call it, it fails with the given error message.

Jack Brickey

i'm still a bit puzzled as I do not see this option under any project in my instance. I suspect this is either a Next-gen project or maybe specific to an ITSM project template. Regardless I am not familiar with this w/ any of my projects. I did find this article - add-services-alerts-and-on-call-to-your-sidebar-navigation . Or possibly related to Opsgenie.

Phil Tull

I don't see how that's possible, this is the most basic and important step. You create a service project, then you create services for it.

How can you not have any services?

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