Custom filters for Service Desk team members

Tomislav Tobijas

When I'm an agent, I know that it's possible to edit existing queues or add new ones for better ticket/issue managing.

However, if you are just a Service Desk Team member (user project role), you don't have queues but Issues and filters section where some default filters are shown.

Is there a way for a project admin or service agent to customize those filters that are shown to all service desk members that are not service desk agents?

Adam Rypel _MoroSystems_

Hello @Tomislav Tobijas ,

you can create a custom filter by clicking View all filters and share them with your colleagues. But I don't think it is possible to replace the default ones with customized.

There is actually a feature request for this here, I think this is what you need: https://jira.atlassian.com/browse/JRACLOUD-71176

You can vote on it and hopefully it gets implemented in the future.

Regards,

Adam