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GDPR delete personal data

Robert Talbot

We are evaluating the use of JIRA Service Management, in combination with Atlassian Access, for enquiries in our university library.

For GDPR purposes a requirement is that personal data, and enquiries, be deleted after a predefined period. For example, enquiries more than 2 years old are deleted. Users registered for more than 4 years are deleted (most students are on 3 year degrees).

I've looked through the documentation and I can't find how to do this, i.e. automatically delete enquiries or users after a predefined period. Any advice will be gratefully received.

Accepted answers

Jack Brickey

You could leverage Automation for the issue piece. A rule could run daily and search for issues and then they could be removed. The users is more of a manual action, at least OOTB. However, I don’t use Access so maybe there is something there that would allow you to achieve your goal. If not there are addons that might be able to assist with managing your users and would suggest looking at the Marketplace.

All comments

Jack Brickey

Robert Talbot

Thanks I've looked into your two suggestions and found solutions. I can create an automation rule that runs periodically using JQL to search for issues more than 730 days old, then delete them. In case anyone else comes across this the JQL is

created <= -730d

I found the BulkOps app in the market place which should deal with bulk user deletion.

Jack Brickey

Would you not want to only delete issues that were closed by adding ...AND statuscategory != done? TBH I don’t understand how this addresses GDPR and IMO deleting issues is a bad idea altogether but then I don’t live in your world 😜

Robert Talbot

We need to satisfy Principle (e): Storage limitation.

Basically the principle is don't store personal data longer than you need it. In practice library enquiries are closed within a few weeks anyway.

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